At BeautyVibe.online, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund and return policy below.
1. Returns
- You may request a return within 14 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Certain products such as opened cosmetics, skincare, and personal care items are non-returnable due to hygiene and safety reasons.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original method of payment within 5–10 business days.
- Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or wrong item sent).
3. Exchanges
- We only replace items if they are defective, damaged, or the wrong item was shipped.
- If you need an exchange, please contact us at support@beautyvibe.online before returning the product.
4. Non-Refundable Items
The following items cannot be returned or refunded:
- Gift cards
- Sale or clearance items
- Opened beauty, skincare, or personal hygiene products
5. Shipping for Returns
- You are responsible for paying return shipping costs unless the return is due to our mistake.
- We recommend using a trackable shipping method as we are not responsible for lost return shipments.
6. Contact Us
If you have any questions about our Refund Policy, please contact us:
📧 Email: support@beautyvibe.online